Contact Us

For more information about our product, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

- Operation Office



- Design Team Office:

180 No.3, Khang Dien Resident, Phuoc Long B ward, District 9, Ho Chi Minh city, Viet Nam (760000).

Working time:

Monday to Friday: 8.30am to 11h.30am and 1.00pm to 5.30pm
Saturday: 8.30am to 11h.30am and 12.30pm to 3.00pm

In light of the Covid-19 (coronavirus) pandemic we are having to work differently. 

  • Our support lines are busier than usual. You can contact us between 8:30am and 5:30pm, Monday to Friday. Where possible, please email us at above email address.
  • Please do not send us post at this time, unless you’re unable to contact us in any other way. We have very limited access to our office, so we’re unable to process post in the usual way. 
  • It may take a number of weeks before we’re able to acknowledge receipt of emails, post and complaints submitted online. Please bear with us, we’ll be in touch as soon as we can. 
  • If your complaint has been allocated and you have the contact details of the case handler, you can still contact them directly.

There was already a high demand for our service and inevitably there will be an ongoing impact from Covid-19 on how long things take, but we’re working hard to continue to provide a high-level of service and we’re continuing to resolve complaints.